Service Area Overview

Information Technology departments or professionals operate and maintain technology services, troubleshoot issues with devices and software, and support the organizational goals of a jurisdiction through technological innovation and implementation. IT departments provide digital efficiencies and connectivity for a professionals within any jurisdictional department or service area.

Performance Measures

  • Expenditures: Information technology personnel and operations  
  • Help desk (IT): Number of requests received
  • IT: Number of endpoints served
  • Percentage of help desk requests resolved within 4 work hours 

Influencing Factors

  • Demographics: Population, geographic land area, and employee age demographics may affect jurisdictional needs and staffing levels of information technology services.
  • Organizational Structures: Some jurisdictions provide additional services through inter and intra web services, and have varying levels of technological infrastructure to operate and maintain throughout their jurisdiction.
  • Contract Services: Some jurisdictions provide information technology services through contracts or public/private partnerships.

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govBenchmark Vision

To advance the practice of performance management and analytics in local government to realize significant insights, innovations and improvements in how Arizona cities and counties manage public goods and deliver public services.

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