Service Area Overview

Financial Services departments typically provide payroll, billing, and collection services; assist with annual audits and development of budgets; collect impact fees; and manage matters of jurisdictional revenue, debts, and investments. Financial Services may administer benefits programs. Each jurisdiction is required to publish a Comprehensive Annual Financial Report (CAFR), detailing revenues and expenditures for the fiscal year, financial trends, investments and maturities.

Performance Measures

  •  Percentage of Accounts Payable Transactions Processed in 30 calendar days or under

Influencing Factors

  • Demographics: Staffing levels reflect a jurisdiction's population, and may grow in tandem with the demand for basic services. Daytime populations may affect staffing levels within a jurisdiction
  • Lean Practices: The number of full-time equivalent staff members within a jurisdiction may be affected by principles of lean governance, which prioritize cost-effective staffing.
  • Levels of Service: Higher levels of service can be provided within certain districts or jurisdictions, via additional operating funds. Primary Property Taxes allow communities to prioritize higher levels of service through ballot initiatives.
  • Contract Services: Some jurisdictions provide services through contracts with neighboring communities, regional organizations, or public/private partnerships.
Benchmarking Finance Service Area

View Sample govBenchmark Report

govBenchmark Vision

To advance the practice of performance management and analytics in local government to realize significant insights, innovations and improvements in how Arizona cities and counties manage public goods and deliver public services.

Learn More