3 Steps to More Meaningful Community Satisfaction Data
This is a guest blog post from Cory Poris Plasch, VP of Customer Success at POLCO. Cory and her team provide an award-winning civic engagement platform. Many Envisio customers work with POLCO to get 360° community input throughout the creation and execution of their strategic and departmental plans.
The vital few: how to identify your key performance measures
I know it’s coming, but I dread it just the same:
“So, how many performance measures do you think we should have?”
My left brain immediately offers this unhelpful answer: “No more than what you need to effectively manage performance.”
Although it’s technically good advice, it raises more questions than it answers.
So let’s take a different tack. Why do we measure performance?
How to build a local government performance reporting framework (with examples)
Developing the right reporting strategy to communicate organizational performance is a hot topic in local government. I talk to dozens of government agencies every month, and the number one reason they come to Envisio is because they’re struggling with reporting on performance.