3 Steps to More Meaningful Community Satisfaction Data

This is a guest blog post from Cory Poris Plasch, VP of Customer Success at POLCO. Cory and her team provide an award-winning civic engagement platform. Many Envisio customers work with POLCO to get 360° community input throughout the creation and execution of their strategic and departmental plans.

The Vital Few: How to Identify Your Key Performance Measures

I know it’s coming, but I dread it just the same:

“So, how many performance measures do you think we should have?”

Ummm…

My left brain immediately offers this unhelpful answer: “No more than what you need to effectively manage performance.”

Although it’s technically good advice, it raises more questions than it answers.

So let’s take a different tack. Why do we measure performance?

Does Your Budget Support Your Strategy? 3 Things You May Be Missing

While many local governments have done the difficult work of establishing a long-term strategy, very few are effective at aligning their budget process with their intended outcomes. Many are missing a key ingredient for successful implementation: a way to articulate, track and report on progress toward their goals.

For most governments, resources are limited and don’t come close to providing for everything they hope to accomplish. They must make difficult decisions about how to balance those resources across competing needs.

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